Essential soft skills to become a great leader - Human Resources Director

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“All of a sudden, all our playbooks about disaster management, resilience and preparedness, they went out the window because we weren’t prepared for what was coming. And I think we just needed to think on our feet.”

For the past two years, chief people officers were thus forced to confidently make decisions regardless of the current situation. “It’s really that ability to move with incomplete information and make business calls,” he said. “I think many times we analyse things to death, and we try to make sure that we have all the right information. I mean, when this [the crisis] was happening, we were making decisions on the fly. I think that’s one skill that I think was sharpened by this pandemic.”

READ MORE: 5 roles to evolve beyond your leadership comfort zone

Skill 2: Clear communicators are critical for engagement

Another essential soft skill for leaders is communication. This has been critical since time eternal as it ensured that employees were aligned with the company’s direction and goals. A study by McKinsey found that organisations that can clearly communicate their vision and policies are well-placed to see improvements in employee well-being, productivity, as well as feelings of inclusivity. Everything’s connected – for example, employees who feel included in more detailed communication were nearly five times more likely to report increased productivity than those who weren’t.

Unfortunately, McKinsey found that most organisations and leaders have failed to clearly communicate a vision about the post-pandemic workplace. About 40% of employees said they’ve yet to hear about any vision from their leaders, with another 28% saying that what they’ve heard remains vague. Only about a third of leaders (32%) have been communicating well throughout the crisis and been able to keep staff engaged and clear about the future of work.

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Essential soft skills to become a great leader - Human Resources Director
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