Accountancy firm PwC has published results of a study examining the impact of using VR to train and improve diversity and inclusion behaviours. This is an important part of the company’s compulsory unconscious bias training to help in the development of their leaders.
As outlined in the ‘Seeing is Believing’ report on the economic impact of VR/AR training, learning and development, PwC estimates VR training will contribute $294 billion to the global economy by 2030. Many industries which are using VR for health and safety and asset maintenance simulation training are seeing improvements in process efficiency.
PwC’s Emerging Technology Group has explored the business value of virtual reality for several years. For the most recent study, the company wanted to test whether VR would be as effective for training leadership, soft skills or other human-to-human interactions and assess whether it has any advantages over traditional classroom or e-learning methods.
PwC’s Emerging Technology Group, US Learning and Development Innovation team, supported by Oculus for Business and Talespin, collaborated to plan, design, build, deploy and evaluate the results of a soft skills training module. The VR pilot studied
the impact of using VR to train new managers on inclusive leadership, a specific soft skills course that is part of PwC’s focus on training their leaders about diversity and inclusion.
Selected employees from a group of new managers took the same training (between February 2019 and January 2020) in one of the three following settings: classroom, e-learn or v-learn.
How effective is virtual reality as a training tool?
V-learn, using virtual reality to train employees on various skills, was more effective than classroom and e-learn training modalities at teaching soft skills concepts.
The results also revealed that…
- 40 per cent of the v-learners saw an improvement in confidence compared to classroom learners and 35 per cent improvement over e-learners to act on what they learned after training in VR.
- V-learning is the most cost-effective way of learning when it’s done on a large scale. At 375 learners, VR training achieved cost parity with classroom learning. At 1,950 learners, VR training achieved cost parity with e-learn. At 3,000 learners, VR costs become 52 per cent less than classroom.
- V-learners completed training four times faster than classroom training.
- V-learners felt 3.75 times more emotionally connected to the content than classroom learners and 2.3 times more connected than e-learners.
- Three-quarters of learners surveyed said that during the VR course they had a wake-up-call moment and realised that they were not as inclusive as they thought they were.
- V-learners were four times more focused during training than their e-learning peers and 1.5 times more focused than their classroom colleagues.
During the research the PwC team also learnt how to make the v-learn experiences more immersive and impactful. For instance, they believe v-learning works best when many people are trained on a similar topic because the level detail which goes into creating and building a detailed and digital replica of the physical world requires greater investment to develop than similar classroom or e-learn content.
The nature of PwC’s diversity and inclusion v-learn programme meant their team could experience different scenarios and outcomes based on the decisions they made when faced with unconscious bias, so many who took part had different experiences and development points to takeaway.
Another significant insight was that VR is ready to deploy at scale into the private and public sector. The PwC team was able to provision, deploy and manage a large fleet of VR headsets with just a small team. They determined that while VR training would not replace classroom or e-learn formats anytime soon, it should be considered as part of a blended learning curriculum when training specific types of skills. When classroom, e-learn and v-learn are combined, employees could experience an industry leading approach.
“Virtual reality will help to drive a new age of learning, development and education by delivering a cost-effective, immersive and efficient experience to train people on both hard and soft skills,” said Jeremy Dalton, head of VR/AR, PwC.
Read PwC’s full report here.
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June 29, 2020 at 06:34PM
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PwC study finds VR is more effective soft skills training tool than classroom and e-learning methods - AV Magazine
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